Terms and Conditions

Last updated: 27.04.2026

1. Identification of the provider

ZADA WEB SYSTEMS S.R.L. is a Romanian limited liability company, with its registered office in Bucharest, Sector 1, Strada Școala Floreasca no. 34, Room 1, Block Lot A, Floor 1, Apartment Lot 3, registered with the Trade Register Office under no. J40/12110/2022, tax identification number 46368745, hereinafter referred to as “ZADA”, “the Provider”, “the Supplier” or “we”.

Contact details:
Email: office@zadawebsystems.com
Phone: +40 722 252 053
Website: https://zadawebsystems.com/

2. Definitions

For the purpose of these Terms, the following terms have the meanings set out below:

• Website – the website available at zadawebsystems.com and its subdomains.
• Client – any adult natural person, legal person or entity that requests, orders or uses ZADA services.
• Consumer – any natural person acting for purposes outside their trade, business, craft or profession.
• User – any person who accesses the Website or uses its functionalities.
• Client Account – the secure area made available to the Client for managing services, invoices, support tickets, documents or other available functionalities.
• Services – the services and digital products provided by ZADA, including, without limitation: website development, e-commerce, CRM, custom software, Zada Shop, DPAP, web hosting, domain names, SSL certificates, digitalisation services, support, maintenance, electronic signature services and electronic archiving services provided through authorised partners/suppliers.
• Order – a request sent by the Client for the purchase of a service or digital product, through the Website, email, phone, form, Client Account or another agreed channel.
• Contract – the agreement between ZADA and the Client, consisting of these Terms, the offer/pro forma invoice, order, individual contract, annexes, policies and any other documents accepted by the parties.
• Content – any text, image, file, code, document, data, information, material or element uploaded, transmitted or made available by the Client or displayed on the Website.
• Digital Services – functionalities, applications, platforms, software, modules, online accounts or other solutions delivered electronically.

3. Acceptance of the Terms

By accessing the Website, placing an order, requesting an offer, making a payment, creating or using a Client Account or using ZADA services, you confirm that you have read, understood and accepted these Terms and Conditions, to the extent applicable to the relationship between you and ZADA.

If you act on behalf of a company or organisation, you confirm that you have the legal authority to bind that entity in the contractual relationship with ZADA.

If you do not agree with these Terms, please do not use the Website, the Client Account or the ZADA services.

4. ZADA services

ZADA may provide, depending on the offer, order or contract:

• development services for presentation websites, online stores, e-commerce platforms, CRMs, modules, plugins, web applications and custom software;
• licences, access or use of the Zada Shop platform and other proprietary platforms;
• digitalisation and document flow automation services, including DPAP, where applicable;
• domain name, web hosting, DNS configuration, SSL certificate and related services;
• support, maintenance, updates, technical fixes and best-effort interventions;
• services related to electronic signatures, electronic archiving or other trust services, provided directly or through authorised partners/suppliers;
• consultancy, analysis, configuration, training, documentation or implementation services.

The specific details of the service, price, delivery term, payment conditions, deliverables, responsibilities and any limitations are established in the offer, pro forma invoice, contract, annex, order or commercial correspondence accepted by the parties.

5. Orders, offers and conclusion of the contract

An order sent through the Website, by email, form, phone, Client Account or another communication channel represents a purchase or contracting request. ZADA may confirm the order by email, by issuing a pro forma invoice/invoice, by activating the service, by sending a contract or by starting performance.

The Contract is considered concluded when ZADA confirms the order, when the Client accepts the offer, when the contract is signed, when payment is made or when performance begins, depending on the nature of the service and the applicable documents.

ZADA reserves the right to refuse or cancel an order for justified reasons, including incorrect data, suspected fraud, technical unavailability, impossibility of performance, non-payment, abusive use or breach of these Terms.

6. Prices, invoicing and payment

The prices of the services are those displayed on the Website or communicated in the offer/pro forma invoice/contract. Unless otherwise stated, prices are expressed in RON or EUR and may include or exclude VAT, depending on the commercial context and the document issued.

Payment may be made by bank transfer, card payment through authorised processors, payment link, pro forma invoice, invoice or other methods accepted by ZADA. For card payments, card data are processed by the payment processor and are not fully stored by ZADA.

The Client is responsible for timely payment of the amounts due. Failure to pay on time may lead, as applicable, to the suspension of services, restricted access, penalties provided by the contract, refusal to provide additional services or termination of the contract.

For recurring services, subscriptions, hosting, licences or maintenance, the payment obligation continues for the contracted period, unless the service is terminated in accordance with the applicable conditions.

7. Activation, delivery and performance of services

Digital services, accounts, licences, hosting, domains or other services may be activated after payment confirmation, data validation, signing of required documents or completion of technical/commercial checks.

Delivery terms communicated by ZADA are estimates, unless expressly assumed as firm deadlines. Delays caused by the Client, third-party providers, missing information, non-payment, scope changes, approval delays or external events are not attributable to ZADA.

For custom projects, deliverables may be completed in stages such as analysis, design, development, testing, feedback, revisions, launch and maintenance. Additional changes compared to the initially agreed requirements may be quoted separately.

8. Client Account

The Client Account may be made available only to clients who have requested or purchased ZADA services. The account may provide access to orders, invoices, support tickets, active services, documents, notifications or other available functionalities.

The Client is responsible for keeping login credentials confidential and for all actions carried out through their account. We recommend using a complex password and changing any temporary password immediately after the first login.

The Client undertakes to provide true, complete and up-to-date information and to notify ZADA of any relevant changes to their data.

9. Support, maintenance and technical interventions

Support is provided through the channels communicated by ZADA, such as email, phone, form, Client Account, support ticket or other agreed channels.

If no specific SLA has been signed, support and technical interventions are provided on a best-effort basis, depending on the complexity of the request, team availability, working hours and the nature of the service.

ZADA may perform updates, maintenance, fixes, infrastructure changes, migrations or technical operations necessary for the security and operation of the services. Some interventions may cause temporary unavailability, which will be limited as much as possible.

10. Web hosting, email and acceptable use

For hosting services, the Client undertakes to use the allocated resources reasonably, lawfully and without affecting the security, stability or reputation of ZADA servers, infrastructure or other clients.

The Client is prohibited from:

• using the services for illegal, fraudulent, abusive, defamatory, discriminatory activities or activities that infringe third-party rights;
• sending spam, unsolicited commercial messages, phishing, malware or email campaigns that affect the reputation of the infrastructure;
• hosting or distributing illegal content, malware, harmful scripts, materials that infringe copyright or content prohibited by law;
• abusively exceeding allocated resources or using streaming, proxy, mining, scraping or other intensive activities without ZADA’s written approval;
• accessing accounts, servers, databases or systems of other persons without authorisation;
• sharing access credentials with unauthorised persons.

In case of breach of these rules, ZADA may temporarily or permanently suspend services, restrict access, request remediation, delete or isolate dangerous content, report incidents to competent authorities and/or terminate the contract, depending on the seriousness of the situation.

The Client is responsible for backing up their own data, unless the contracted service expressly includes backup managed by ZADA. Even where backups exist, the Client should keep their own copies of important files and data.

11. Domains, DNS, SSL and third-party services

Domain registration, transfer, renewal or administration depends on the rules of registrars, domain registries and third-party providers. ZADA may act as an intermediary or technical consultant, but the Client remains responsible for the accuracy of registrant data and compliance with applicable rules.

Failure to pay domains, hosting, SSL certificates or related services on time may lead to suspension, expiry, loss or unavailability, according to the rules of third-party providers. ZADA is not liable for the loss of a domain or service caused by non-payment, incorrect data or the Client’s failure to act.

12. Electronic signature, archiving and authorised provider services

For electronic signature services, qualified certificates, electronic archiving or other trust services, ZADA may act, as applicable, as a distributor, integrator, consultant, commercial partner or intermediary in relation to authorised providers.

Certificate issuance, identity verification, document validation, service activation and technical conditions may depend on the trust service provider and applicable legislation, including eIDAS rules. The Client must provide true and complete documents and follow the provider’s instructions.

13. Right of withdrawal for consumers

If you are a Consumer, you generally have the right to withdraw from a distance contract within 14 days, without giving any reason, under the conditions provided by applicable law.

For service contracts, the withdrawal period generally runs from the date of conclusion of the contract. For services already started at the Consumer’s express request before the expiry of the withdrawal period, the Consumer may owe an amount proportional to the services provided until the moment of withdrawal.

The right of withdrawal may be excluded or lost, according to law, in certain situations, including without limitation:

• services fully performed, if performance began with the Consumer’s express consent and with confirmation that the right of withdrawal is lost after full performance;
• digital content or digital services not supplied on a tangible medium, if performance began with express consent and confirmation of loss of the right of withdrawal, where permitted by law;
• personalised services, custom development, individual configurations, products made to the Client’s specifications or clearly tailored to their needs;
• domains, certificates, services or licences activated/registered at the Client’s request, where cancellation is no longer possible according to third-party provider rules or applicable law;
• other situations excluded by applicable legislation.

To exercise the right of withdrawal, the Consumer may send a clear request to office@zadawebsystems.com, indicating their name, contact details, the contracted service and the order/invoice number, if any.

14. Cancellation, refunds and returns

For services provided to legal persons or professionals, cancellation, refund or termination applies in accordance with the offer, contract, annexes or written agreement between the parties.

For digital services, custom services, configurations, activated licences, domains, SSL certificates, signature services, already activated hosting services or services partially/fully performed, refunds may be refused or reduced proportionally to the services already provided and costs already incurred.

Any accepted refund will generally be made through the same payment method used initially, unless the parties agree otherwise or the initial method is not possible.

15. Client obligations

The Client undertakes to:

• provide accurate, complete and up-to-date information;
• pay the amounts due on time;
• send the materials, accesses, approvals and feedback necessary for the provision of the services;
• use the services lawfully and in accordance with ZADA documentation or instructions;
• not affect the security, reputation or operation of ZADA services or third-party services;
• respect intellectual property rights, data protection legislation and any other applicable rules;
• check deliverables and report any non-conformities within a reasonable term;
• keep backups of their own data, except where there is an expressly contracted managed backup service.

16. ZADA rights and obligations

ZADA undertakes to:

• provide the agreed services with professional diligence;
• make reasonable efforts to ensure the operation and security of the services;
• keep the Client’s information confidential, subject to legal or contractual exceptions;
• inform the Client about relevant aspects of the service, where necessary;
• comply with applicable data protection and consumer protection legislation, where applicable.

ZADA has the right to:

• request information, documents or confirmations necessary for the provision of the services;
• refuse or suspend performance in case of non-payment, abuse, security risk or breach of the Terms;
• modify non-essential functionalities, interfaces, technologies or technical processes for improvement, security or compliance;
• subcontract or use third-party providers for certain components of the services, remaining responsible according to the contract and applicable law;
• update prices, packages, policies and commercial conditions, with effect for future orders or according to contracts in force.

17. Intellectual property

The Website, trademarks, logos, design, texts, graphic elements, code, structure, platforms, modules, documentation and ZADA materials are protected by intellectual property legislation.

Unless expressly provided otherwise in a signed contract, the rights over platforms, frameworks, reusable components, internal modules, libraries, know-how, methodologies, tools, pre-existing code and materials developed independently by ZADA remain the property of ZADA.

For custom projects, the usage rights over final deliverables are granted to the Client within the limits established in the offer/contract and after full payment of the amounts due. The Client guarantees that the materials sent to ZADA do not infringe third-party rights.

18. Client content and submitted materials

The Client retains the rights over their own materials sent to ZADA. By sending such materials, the Client grants ZADA a non-exclusive, limited right, necessary for using the materials for the purpose of providing the requested services, including development, configuration, publication, testing, maintenance or support.

The Client is responsible for the legality, accuracy and right of use over the content, images, texts, trademarks, databases, documents and any other materials made available.

19. Confidentiality

The parties undertake to keep confidential any commercial, technical, financial, access, password, code, document, business data and other non-public information obtained within the collaboration.

The confidentiality obligation does not apply to information that is public, becomes public without the fault of the receiving party, is requested by authorities or must be disclosed according to law.

20. Data protection and cookies

ZADA processes personal data in accordance with the Privacy Policy. The use of cookies and similar technologies is described in the Cookie Policy.

Depending on the service, ZADA may act as controller, processor or service provider, and the roles and data protection obligations may be detailed in contracts, annexes or data processing agreements.

If certain phone calls or support communications are recorded or stored, the data subject will be informed according to the Privacy Policy and applicable legislation.

21. Liability and limitations

ZADA is liable for providing the services in accordance with the contract and applicable law. However, ZADA is not liable for losses caused by the Client’s actions or omissions, incorrect data, non-payment, lack of backups, changes made by third parties, external provider issues, cyberattacks that could not have been prevented by reasonable measures, force majeure or events outside ZADA’s reasonable control.

To the extent permitted by law, ZADA’s liability for indirect damages, loss of profit, loss of opportunity, loss of data, business interruption or consequential damages is excluded. For B2B contracts, ZADA’s total liability may be limited to the amounts actually paid by the Client for the service that caused the damage, except where the law provides otherwise.

Nothing in this document excludes or limits the mandatory legal rights of Consumers.

22. Suspension and termination of services

ZADA may suspend or terminate services, with prior notice where possible, in case of non-payment, breach of the Terms, abusive use, security risk, breach of law, requests from authorities, technical impossibility, termination of the relationship with a third-party provider or other justified reasons.

In urgent situations, such as malware, phishing, spam, attacks, major security risk or illegal content, ZADA may immediately suspend services in order to protect the infrastructure, other clients, users and third parties.

Termination of the contract does not affect obligations due before termination, payment obligations, confidentiality, liability limitations, intellectual property rights and other clauses that by their nature continue to have effect.

23. Complaints, notices and dispute resolution

For notices, complaints or requests regarding ZADA services, you may contact us at office@zadawebsystems.com or through the contact details available on the Website.

Consumers may, according to law, contact the Romanian National Authority for Consumer Protection (ANPC), including the alternative dispute resolution mechanisms (ADR/SAL) available through ANPC’s official channels. For disputes arising from online contracts, European online dispute information/resolution mechanisms may also be available, where applicable.

If you send notices regarding illegal content or abuses involving hosted services, please include sufficient information to identify the relevant content/service, the reasons for the request, your contact details and, where applicable, proof of the rights invoked.

24. Changes to the Terms

ZADA may update these Terms to reflect legal, technical, commercial or operational changes. The updated version will be published on the Website and will apply from the date of publication, unless otherwise stated.

For ongoing contracts, essential changes will be communicated to the extent required by law or by contract. Continued use of the services after the changes enter into force may represent acceptance of those changes, to the extent permitted by law.

25. Force majeure

Neither party is liable for failure to perform obligations caused by force majeure or fortuitous events, including natural disasters, war, strikes, major internet/energy outages, large-scale cyberattacks, decisions of authorities or other unforeseeable events outside reasonable control.

26. Applicable law and jurisdiction

These Terms are governed by Romanian law. Any dispute will be settled amicably, and in the absence of an amicable solution, by the competent courts of Romania, with respect for the mandatory rights of Consumers, where applicable.

27. Final provisions

If any provision of these Terms is declared null, invalid or unenforceable, the remaining provisions remain valid. Failure by ZADA to exercise a right does not constitute a waiver of that right.

For any question regarding these Terms, you may contact us at office@zadawebsystems.com.